General Policies
* The Fairy Dogmother will arrive as close to the scheduled appointment time as possible. However, we will never jeopardize the safety or well-being of our customers' pets by hastening a groom. Nor will we put ourselves at unnecessary risk by rushing to the next appointment. We will call you and advise you of the change in arrival time.
* Your pet’s safety and comfort is our primary concern. Please advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating these situations. Please let us know of any prior grooming history you or your pet may not have found totally satisfactory. We want to avoid the repetition of poor or unpleasant experiences or situations.
* Although The Fairy Dogmother uses only the finest pet products available, you may have a special shampoo or conditioner that you prefer on your pet. Please allow us to use it to assure comfort and consistency to your pet’s groom.
* The Fairy Dogmother understands some pets are extremely sensitive to certain grooming procedures such as trimming nails or cleaning ears. It is not our intent to cause discomfort to your pet. Although these are routine procedures normally performed for the well-being of the pet, we will not continue with any grooming procedure that will cause pain or discomfort to the pet. Sometimes, for the overly sensitive pet, these procedures are best left to the care of a veterinarian.
* Although most pets are very well behaved, not all are “perfect angels.” We understand this and welcome meeting these different personalities as part of our job. However, for the benefit of all involved, we will not provide services for vicious or aggressive attitudes and we reserve the right to refuse service to these pets
De-Matting Policy
* We will NOT de-mat a pet that has extreme matting. Excessive de-matting is a painful, time-consuming, and costly procedure that causes extreme discomfort and can aggravate (or cause) skin problems. This is a total contradiction to the stress-free philosophy of mobile grooming. Sometimes the pet is so badly matted that the hair must be completely clipped off, allowing new, healthy hair to grow. Excessive matting can be avoided with regular brushing and grooming, and we will be happy to show you some brushing techniques for mat prevention.
Cancellation Policy
We appreciate the courtesy of 48 hours notice so that we may fill your spot, however if it is less than 24 hours notice, there is a $30 fee per dog.
No-Show Policy
In the event we arrive for a scheduled, confirmed appointment and find no one there to release the pet to our care, an invoice for the actual “trip fee”’ will be assessed and left at your door.
Returned Check Policy
The Fairy Dogmother will accept only cash for the first visit. Subsequent visits may be paid with cash or personal check. Returned checks will be subject to a $20.00 or 10% returned check fee, whichever amount is greater.